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Refund Policy for Wortigo.app

Last Updated: [DATE]

At Wortigo.app, we want to ensure you have the best experience learning German. This Refund Policy outlines the terms and conditions for refunds for our subscription services.

1. 7-Day Free Trial

We offer a 7-day free trial for all new users. During this period, you have full access to our premium features. You can cancel your subscription at any time during the trial period without being charged.

2. Refund Eligibility

  • Trial Period: Once the 7-day trial period ends and your primary subscription begins, payments are generally non-refundable.
  • Monthly Subscriptions: Monthly subscriptions are non-refundable. You can cancel at any time to prevent future charges, and you will retain access until the end of the current billing cycle.
  • Annual Subscriptions: Annual subscriptions may be eligible for a partial refund if requested within 14 days of the initial charge. Refunds will be calculated based on the remaining full months of service, minus any administrative fees.

3. Exceptional Circumstances

We may, at our sole discretion, provide refunds in exceptional circumstances, such as:

  • Technical issues that prevent you from using the Service for an extended period.
  • Fraudulent activity on your account.
  • Billing errors.

4. How to Request a Refund

To request a refund, please contact our support team at [SUPPORT@WORTIGO.APP] with the following information:

  • Your account email address.
  • Date of the transaction.
  • Reason for the refund request.

Refund requests will be reviewed within [3-5 BUSINESS DAYS].

5. Cancellation vs. Refund

Please note that cancelling your subscription does not automatically trigger a refund. Cancellation simply prevents your subscription from renewing at the end of the current billing period.

6. Payment Processing

Approved refunds will be credited back to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your financial institution.

7. Contact Us

If you have any questions about our Refund Policy, please reach out to us:

[SUPPORT@WORTIGO.APP]